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A: To check your SMARTnumber and your balance:
A: 1. Sign in or Register.
2. Click “Buy”.
3. Follow instructions on the screen.
A: 1. Log in. Make sure that you have already added the SMARTsim card(s) to your account.
2. Click Buy.
3. Then click “Top-up online”.
4. Select the top up amount(s) and follow the instructions on the screen.
A: You can see the location of each SMARTsim that belongs to your account from 100 up to 2000 meters accuracy.
To activate the feature:
1. Log in, click My cabinet and then Location Services.
2. Choose your number to get location and follow the instructions on the screen.
Please note that there is a 1€ charge per 30 days for this service in case of 100 requests package and a 5€ charge in case of 1500 requests package. The cost will be deducted from your balance.
A: Dial +372 686 8000 and press call.
Or write to us: email@example.com
The first three minutes of the call from your SMARTsim number to SMARTsim support are free of charge. Regular rates apply from the fourth minute of the call.
A: SMARTsim is a seamless callback service. You dial an international number from your phone as usual. SMARTsim picks up your call, connects it to the number you dialed and calls you back, connecting the two ends of the line. This ensures that the call travels exclusively through our partner networks, generating up to 85% savings AND ensuring superior sound quality to boot, no matter where you are. Simple.
A: SMARTsim is designed to work with all mobile phone handsets. Very few mobile phones will not work with SMARTsim at all.
1. Locked phones
SMARTsim works only in unlocked mobile phones. When you insert your SMARTsim in locked phone, you may see a message like this:
“Restricted SIM”, “Insert correct SIM”, “SIM registration failed”. Please contact your handset provider to have the phone unlocked.
2. Some Samsung, LG, Blackberry and iPhone users might need to take the following steps:
A. Find SMARTsim menu in your phone menu (Main Menu on Blackberry, General – Phone – SIM Applications on iPhone) and choose “Settings”
B. Press “YES” or “OK”
C. Input “1101” and choose “OK” (there should be a message on the screen that says “CC OptionX: ON”).
D. Go ahead and make calls as usual. To turn this option OFF, enter 1102.
3. A small number of handsets or older style phones (5 years +) may require a different dialling method when making calls with SMARTsim.
Try to dial in the following mode: *146* 00 country code, telephone number #. Press call.
A: SMARTsim does not ‘age’. There are no maintenance fees and as long as you use the SMARTsim card at least once a year, all your money will still be there.
1. Carefully punch out the SIM card from the plastic holder and insert it into your unlocked GSM mobile phone as instructed in the phone’s user manual.
2. Turn on your phone.
If your phone prompts you to enter a PIN, enter the four-digit PIN code (it is provided on the plastic holder).
3. Your phone will now have a new number that works in over 190 countries! Let your friends, family and business partners know your new number and start saving up to 85% on international roaming charges!
A: SMARTsim is compatible with Blackberry devices. You can make and receive calls as well as receive and send SMS messages.
You can also access the Internet, if you install a third party web browser, e. g. Opera or Bolt. Then enter SMARTsim GPRS settings in your Blackberry by selecting Menu – Options – Advanced Options – TCP IP.
SMARTsim does not support Blackberry Data Service and hence you cannot send and receive emails or use Blackberry Messenger.
A: For Japan and South Korea your mobile phone should be 3G compatible. For the rest of the world – if your phone works at home it will work abroad (it should be compatible with GSM 800/850/900/1800/1900).
1. Dial ‘00’ or ‘+’ followed by the country code and telephone number. Press call.
eg. +44 20 1234 1234
UK LONDON SUBSCRIBER
eg. 0044 20 1234 1234
UK LONDON SUBSCRIBER
2. In a few seconds your telephone will ring. Answer as you normally would.
3. You will hear a dial tone, as SMARTsim connects your call.
A: To use the numbers in your phone’s memory ensure that you save the numbers with the international prefixes included.
eg. +44 20 1234 1234
UK LONDON SUBSCRIBER
eg. +1 212 234 1234
USA NEW YORK SUBSCRIBER
To call your SMARTsim, one should dial + or 00 and your SMARTsim number 372 XXXXXXXX. Your SMARTsim number is written on the plastic holder of the SIM card.
eg. 00372 51234567
The SMARTsim service is provided from Estonia. This is why all SMARTsim numbers have +372 country code. When someone is calling a SMARTsim number, the call is charged like a call to an Estonian mobile (rates vary according to service provider).
A: Contact SMARTsim Support to activate this feature for your SMARTsim! Then your friends and business partners can reach your SMARTsim number for free from Skype and Viber.
Skype and Viber users can call SMARTsim numbers by dialing +372800XXXXXXXX, where XXXXXXXX is a SMARTsim number (without 372). The call is free for Skype and Viber users. The cost of an incoming Skype or Viber call for SMARTsim users is the incoming call rate in the host country plus 0.15EUR per minute. Get details here.
A: Do what you normally do.
A: When you use SMARTsim for the first time, you will automatically receive configuration settings. To change settings manually, refer to your handset instructions and change the following:
A: The calling rates depend only on the country of your stay. E.g. if you stay in China, you pay nothing for incoming calls and flat per minute rate for all outgoing calls. It does not matter where you call: to China, or your home country, or anywhere else in the world.
However, there are a few destinations with additional rates. If you call from anywhere to one of these places, there is an extra rate addition to an outbound call price.
There’s special rate of €0.19 for outgoing calls to SMARTsim numbers and to voicemail in the countries with free incoming calls. E.g. if you stay in Norway (where incoming calls are free), you call a friend’s SMARTsim or your voicemail for just €0.19. Even if your friend is in a country with charged incoming calls.
A text message costs €0.11 within the EU and otherwise mostly €0.35. Incoming text messages in all countries are free of charge.
You can download all rates in cost & coverage section. The prices are continuously falling, which means that you will be able to talk longer in the future for the same money.
A: Call-Waiting can be enabled or disabled in the menu of your handset, please refer to the phone’s manual.
When the call-waiting feature is activated, the active call can be placed on hold while another incoming call can be picked up. After finishing the conversation the user can return to the first call. Moreover, it is possible to place the active call on hold, dial another number and after talking come back to the first call. Please note that if the feature is active and the user places the call on hold, both calls will be billed: the one that is active and the one that is placed on hold.
A: During the time between the trips, you can redirect calls coming to your SMARTsim number to any international number. There is no additional cost for redirection to numbers in over 120 countries.
To activate call redirection
To disable call redirection
A: SMARTsim offers a voicemail service that handles incoming calls when the user is unavailable or busy. Download the full voicemail guide.
How to activate voicemail
How to deactivate voicemail
How to check the number of voicemail messages
How to listen to your voicemail messages